Privacy Policy

VIVIstella LLC. (“VIVIstella”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, and related services (collectively, the “Services”).

Our Services include wellness tracking tools that allow users to organize and track routines such as exercise, diet, supplements, skincare, recovery practices, and other personal wellness activities, and to optionally share certain information with selected wellness professionals or other trusted individuals.

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect several categories of information depending on how you use the Services.

1.1 Personal Information

Personal information is information that identifies or can reasonably be associated with an individual. This may include:

Name
Email address
Account login credentials
Profile information
Communications with customer support

1.2 Wellness and Routine Information

Our Services allow users to voluntarily record wellness-related information for personal organization and tracking purposes. This may include:

Exercise plans and activity logs
Dietary routines or meal tracking
Supplements or medication tracking
Skincare or facial routines
Recovery practices or other wellness activities
Progress tracking or related wellness data

This information is self-reported and voluntarily entered by users.

1.3 Information Shared with Others

Users may choose to share certain wellness plans, routines, or progress information with selected individuals such as:

trainers
nutritionists
physical therapists
skincare professionals
wellness coaches
studios or service providers
friends or family members

Users control whether and with whom this information is shared.

1.4 Device and Usage Information

We may automatically collect limited information about how users interact with the Services, including:

device type
operating system
app version
usage activity
crash logs and diagnostic data
performance data

This information helps us maintain reliability and improve the Services.

2. How We Use Information

We may use collected information for the following purposes:

providing and operating the Services
enabling wellness routine tracking and organization
facilitating sharing features selected by users
improving functionality, performance, and user experience
responding to customer support requests
maintaining security and preventing misuse
complying with legal obligations

We do not sell personal information.

3. Sharing and Disclosure of Information

We may share information in the following circumstances.

3.1 With Individuals You Choose to Share With

If you use sharing features in the Services, your selected wellness plans or progress information may be visible to individuals you choose to share with.

You control these sharing permissions.

3.2 Wellness Professionals

The Services may allow users to connect with or share information with wellness professionals such as trainers, nutritionists, physical therapists, skincare providers, or other wellness practitioners (“Wellness Professionals”).

Wellness Professionals operate independently and are not employees, agents, partners, or representatives of VIVIstella.

Wellness plans, recommendations, or guidance provided by Wellness Professionals are created by those professionals and are their sole responsibility.

VIVIstella does not create, review, verify, endorse, or guarantee any plans, advice, services, or recommendations provided by Wellness Professionals.

Users should exercise their own judgment and consult qualified healthcare professionals when making medical or health-related decisions.

3.3 Third-Party Service Providers and Data Processors

We may engage third-party service providers to support the operation, maintenance, and improvement of the Services. These providers act as data processors and may process personal information on our behalf.

These categories of providers may include those that provide:

cloud hosting and data storage
infrastructure and platform services
analytics and usage measurement
application monitoring and diagnostics
security and fraud prevention
customer support and communications

These service providers are contractually obligated to process personal information only for the purposes of providing services to VIVIstella and in accordance with applicable data protection laws.

3.4 Aggregate and De-Identified Information

We may use, process, and share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify an individual.

Such information may be used for purposes including:

improving and developing our Services
analyzing usage trends and user behavior
conducting research and analytics
creating insights for internal or external use
sharing with partners, service providers, or other third parties

We may disclose such aggregated or de-identified information to third parties for lawful business purposes, including research, analytics, and industry insights.

We take reasonable measures to ensure that such information cannot be used to identify individual users, and we do not attempt to re-identify de-identified data.

3.5 Legal Requirements

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

comply with legal obligations
protect the rights or safety of users
investigate fraud or misuse
enforce our policies or agreements

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information for as long as necessary to:

provide the Services
comply with legal obligations
resolve disputes
enforce agreements

Users may request deletion of their account and associated personal data as described below.

6. Your Privacy Choices

Users may have the ability to:

access or update account information
control what wellness data is recorded
control what information is shared and with whom
request deletion of their account

To submit a request, contact us at: account-deletion@vivistella.com

We may require verification of identity before processing certain requests.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These rights may include:

Right to Know: Request information about the categories of personal information we collect and how it is used.
Right to Access: Request a copy of personal information we hold about you.
Right to Delete: Request deletion of personal information collected from you, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

VIVIstella does not sell personal information and does not share personal information for cross-context behavioral advertising.

California residents may submit privacy requests by contacting: privacy-rights@vivistella.com

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

The Services are not intended for children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children without appropriate consent.

If we become aware that personal information from a child has been collected without authorization, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted with a revised Effective Date.

Continued use of the Services after updates indicates acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

VIVIstella, Inc.
Email: privacy@vivistella.com
Website: www.vivistella.com